Booking Terms and Conditions
These terms and conditions apply between Destination Fjällen Sverige AB and the guest who, him/herself or through a third party, has entered into an agreement with Destination Fjällen Sverige AB in accordance with that stated in the confirmation. The agreement may apply to accommodation, transport, activities, food, tickets, the purchase of other products and services, or a combination of these things.
Intermediary: Destination Fjällen Sverige AB, below called DF. Guest: the person who him/herself or through a third party has entered into an agreement with DF. Supplier: the company that produces the products and services that comprise DF’s offer. Booking location: the place, physical or online, where the guest’s booking was made. Retailer: third party that supplies DF’s offer.
The responsible intermediary is Destination Fjällen Sverige AB.
Telephone: +46 (0)20 24 24 25
Org no: 556895-3540
E-mail: [email protected]
Office: Sankt Olavs väg 37, 830 13 Åre, Sweden
As intermediary, DF is obliged to ensure:
- Receipt of verbal or written bookings.
- That a booking confirmation is supplied to the guest via e-mail. DF is not liable for promises that the supplier or its contact person have made to the guest and which are not stated in the booking confirmation.
- The provision of information, via e-mail, about all significant changes that relate to the guest’s booking.
Special conditions may apply to journeys using scheduled transportation. The booking location is obliged to ensure that the guest receives these conditions when making the booking, that the guest receives the necessary travel documents and that the guest is informed of all significant changes relating to the guest’s booking. If the products are booked at a retailer, it is the obligation of the retailer to ensure that the intermediary’s conditions and payment routine are followed by the guest.
If the costs of the booking according to the order increases due to raised taxes, devaluation, authority decisions or thereby comparable circumstances, DF is entitled to charge a supplement that is equivalent to the increase in cost. If DF wishes to reserve the right to increase prices for reasons other than those above, DF shall provide clear information at the time of booking that prices may change. DF shall immediately inform the guest of any change in price. The opposite applies, i.e. repayment to the guest equivalent to the reduction in cost, if costs decrease due to the reasons stated above.
Subject to the Travel Guarantee Act, all companies that market or sell package trips shall lodge a travel guarantee with Kammarkollegiet. This has been done by DF, which means that the company’s customers have the rights and protection pursuant to the law when the guest books the packages mediated by DF.
The guest must be at least 20 years of age to book and enter into an agreement with DF. When booking large groups, at least two people in the group shall be over 20 years of age, unless a higher age limit is stated in the information about the supplier.
Online bookings shall be paid using a debit or credit card. The guest is immediately debited a registration fee of 25% of the total amount of the booking. Final payment is made via a payment link no later than 30 days before arrival. For telephone bookings, payment is made by debit or credit card via a payment link on the confirmation, and a registration fee of 25% of the total amount of the booking is immediately debited. Final payment is made via a payment link no later than 30 days before arrival. If the payment deadline is not met, DF is entitled to charge penalty interest from the due date at the applicable reference rate with a supplement of 8%. In cases where the guest is a legal person and/or represents a large group booking, i.e. more than ten (10) people, separate terms and conditions are agreed with the guest and in consultation with the supplier.
A booking fee of SEK 200 is payable for telephone bookings.
COSTS FOR CHANGES AND CANCELLATIONS
There will be a charge of SEK 200 per booking and occasion for changes to bookings made at the guest’s request. Changes to bookings may only be made via the telephone. Change means changes to name, date or product. Product means accommodation, transport, activities, food, tickets, the purchase of other products and services, or a combination of these things. Changes are made where possible. In cases where a change cannot be made, there will be no charge. If the guest chooses to cancel the booking (or part of the booking) the below cancellation charges apply unless otherwise agreed.
- 30 days or more prior to the agreed arrival date: 25% of the booking’s total price
- 29-0 days prior to the agreed arrival date: 100% of the booking’s total price
Fees for cancellation insurance, changes to the invoice and booking fees will not be refunded. In cases where the customer is entitled to repayment for a cancellation, this is paid by the party that received the payment.
This can only be taken out at the time of booking. Cancellation insurance is valid for everyone named in the booking. Cancellation insurance covers death, serious illness or accident that affects yourself, spouse, cohabitant, your or your spouse’s parents, children, siblings or others in the group. The reason for cancellation shall be documented with a doctor’s certificate and DF must be immediately notified. Certificates that arrive more than 7 days after the date of cancellation will not be considered.
The customer is responsible for having complete insurance coverage during their trip.
Both parties have the right to exit the agreement in the event of an act of war, natural disaster, labour market conflict, long interruption to the water or power supply, fire or other similar event that no involved party could have predicted or influenced. On these occasions, DF is obliged to inform the guest as soon as possible and to pay back the total price with deductions for the benefit the customer has had from the products/service.
LIABILITY FOR PROPERTY/CAUSE OF INJURY
DF has no liability for property stored in the accommodation or in premises associated with the order.
Any complaints shall be made immediately to the organiser of the product/service and, if possible, on site. If the customer feels that the problem is not resolved within a reasonable time, any further complaint shall take place via DF. In case of complaint during an ongoing trip, the supplier must be given a reasonable time to resolve the issue. E-mail: [email protected]
In cases where the customer and DF are not able to reach agreement, Allmänna Reklamationsnämnden (the National Board for Consumer Disputes) is contacted.
Destination Fjällen AB - [email protected] - www.destinationfjallen.se